Refund policy
Refund & Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund process.
Return Period
You may request a return within 15 days of receiving your order.
To initiate a return, you must contact us within 15 days of delivery and provide your order details along with the reason for the return.
Once your return request has been approved, the item must be returned to us within 30 days of the original delivery date.
Return Conditions
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be returned with the original packaging, tags, and accessories, where applicable.
- Not show signs of damage, wear, washing, or use.
- Be accompanied by valid order information.
Items that do not meet these conditions may not be eligible for a refund.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your return is approved, the refund will be issued to your original payment method.
Please allow some additional time for your bank or payment provider to process and reflect the refund in your account.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photos of the item.
We will review the issue and provide an appropriate solution.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any applicable non-returnable items will be clearly identified on the product page.
Return Shipping
For returns due to a change of mind or personal preference, return shipping costs may be the responsibility of the customer.
If the item received is defective, damaged, or incorrect due to our error, we will work with you to resolve the issue.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team. We will be happy to assist you.
Thank you for shopping with us!